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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Black Lines When Receiving a Fax and Printing an Activity Report
NOTE: When you replace the Drum Unit, clean the charge wire, transfer wire, detack wire, paper guides, Developer Assembly, and laser beam window. If the green handle(s) on the Developer Assembly are broken, remove the Drum Unit using the black finger tabs with green squares, then carefully remove the Developer Unit. Separate the Drum Unit (section with green squares) from the Developer Assembly (section with green handles). more...
- How To Print the Activity Report
The report prints automatically after 32 transactions if the Activity Report user option (00) is set to ON. Grand Total Xmt Pages: Total number of pages transmitted in all the transactions since the machine was installed. Grand Total Print Pages (7042): Total number of pages printed since the machine was installed (copies, faxes, and reports). more...
- Paper Jam Message and No Paper Found
To remove paper in the paper feed section, pull up on the green paper feed release lever and remove the paper. The recording paper can be loaded in the main paper tray without removing the tray from the terminal. NOTE: If the main paper tray is not seated correctly in the machine, frequent paper jams may occur if the paper tray is half full. more...
- Drum Near End Message
Replace the Drum Unit When the Change Drum Message is Displayed . The message will change from 'Drum Near End' to 'Change Drum Unit.' Reseat the Drum Unit and Drum Counter . more...
- Completely Blank When Copying and Printing an Activity Report
Grasp the green handles on either side of the Developer Assembly and lift the assembly out of the machine. Holding the Developer Assembly by the green handles, align the three shafts on the assembly sides with the slots in the machine frame. The Developer Assembly handles align with the green arrow inside the machine. more...
- Smears and Smudges When Copying and Printing an Activity Report
NOTE: When you replace the Drum Unit, clean the charge wire, transfer wire, detack wire, paper guides, Developer Assembly, and laser beam window. If the green handle(s) on the Developer Assembly are broken, remove the Drum Unit using the black finger tabs with green squares, then carefully remove the Developer Unit. Separate the Drum Unit (section with green squares) from the Developer Assembly (section with green handles). more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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